Support
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders process in 1–2 business days. Standard shipping is 5–7 business days; express options available at checkout.
Do I need to be 21+ to order?
Yes. All tobacco purchases require you to be 21 or older with valid ID. Adult signature required on delivery.
Lounges
Where are you located?
Our flagship is at 1700 Collins Ave, Miami Beach. We also serve Brickell, Wynwood, Clevelander, Salt Cafe, 305 Sports Bar, River House, and S47 Lounge. See all locations.
Do I need a reservation?
Walk-ins welcome, but reservations are recommended on weekends.
Catering & Rentals
Do you cater private events?
Yes! See our catering page or packages. Book 2–4 weeks ahead.
Can I rent a hookah?
Yes — we deliver, set up, and pick up across Miami. See rental options.